Job Description

Zonal Business Manager - Mass Retail

About the job :

- Zonal Managers (ZM) at Airtel is someone who is informally addressed as a 'CEO of the Zone'. ZM is the one who is responsible to formulate strategy for the zone, break it down on AM level and cascade the same till ground level. A ZBM basically is responsible for the complete business of the zone. ZM is a 'manager of managers' and is also responsible for nurturing and growing the talent of his team.

- A ZM typically contributes towards 350 to 400 Million revenue monthly directly to company's topline. A ZM is responsible for handling a team of 5-7 on-roll employees directly, 15-20 on-roll employees indirectly and a total off-roll manpower of 500-600 people in form of urban and rural promoters, Field Sales Executives and TLs. Each ZM also handles 8000-10000 Retail outlets. Each ZM territory is 200-300 km in radius. Each ZM accounts for around 25%-30% of the business for his complete state.

- At Airtel, we also offer opportunities to Zonal Managers to have exposure in other 'Line of Businesses' unlike our competitors who offer single product exposure. There are abundant prospects for a ZM to explore in a single role, namely Mobility, DTH, Payment Banks and Broadband. ZM also is a part of various Cross Functional Teams with Network, Finance, Marketing and HR.

Responsibilities :

Sales :

- Design, plan and implement all sales and distribution related activities to ensure revenue growth

- Review distribution health & take necessary actions to drive width, depth and quality of distribution

Drive Gross additions, Quality sales metrics, Base management & compliance to regulatory norms in terms of customer acquisitions

Service :

Coordinate & plan with the network team to ensure seamless network connectivity for the customer

- To ensure customer Satisfaction by keeping a check on complaints

- Custodian of overall business and network of the zone.

Team Management:

- Provide regular assessment of the agenda to the sales team

- To have minimum attrition and maximum engagement scores

- Drive learning agenda within the team

Requirements :

- Analytical Ability & Financial Acumen

- Partner & Distribution Management

- Customer Obsession

- Ownership Mindset

- Navigating Change

- Collaboration & Influence

- Learning Agility

- Execution Excellence

- Building Leaders