- Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administration sections of the retail stores.
- Ensure that the company decided plans, policies, processes and procedures are implemented at store level.
- Ensure that the store meets the ROI, and other targets based on the annual business plan.
- Ensure efficiency, quality improvements and cost optimization through improvements and setting benchmarks with leading practices in consultation with Regional Management.
- Liaison with local authorities for the smooth functioning of the store.
- Review and provide regular and ad-hoc reports to management and other stakeholders as required.
- Monitor and analyse the sales data of the store and undertake appropriate action to improve sales.
- Monitor achievement of category wise sales targets and take corrective measures where required.
- Promote Gold Purchase schemes through supporting Sales staffs for closure and drive revenue growth.
- Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
- Participate in product meet periodically and select the products as per the prevailing trend and customer demand.
- Monitor the stock on a daily basis; ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.
- Assess the ageing of stock and undertake effective action to eliminate slow moving/dead stock.
- Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis.
- Engage and interact with customers to ensure high level customer satisfaction through excellent service.
- Understand customer buying behavior, customer needs and feedback to improve our overall shopping experience.
- Organize in-store events to increase the customer engagement activities and ensure consistency of customer experience in stores.
- Address customer grievance and complaints.
- Understand the market and competitors in the respective store locations to recommend campaigns for target customers.
- Identify the Catchment area for the respective stores, and develop marketing plan for targeted customers with the Marketing team.
- Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the store in consultation with the Regional team.
- Plan and execute local events, promotions, exhibitions, etc. to increase the walk-in to the store.
- Implement marketing plans, marketing calendar and marketing budgets as decided by the Regional team.
- Recommend changes to marketing plan based on analysis of marketing campaign performance, so that business revenues are maximized.
- Take overall responsibility for people development initiatives and building up in-house capabilities for the employees in the department.
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
- Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities.
- Actively participate in HR initiatives to drive overall engagement and motivation.
For more details contact on this number : 9118168331 : 05224047304
Job Types: Full-time, Regular / Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
- Commission pay
- Performance bonus
- total work: 3 years (Preferred)
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