Job Description

Operations

• Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administration sections of the retail stores.
• Ensure that the company decided plans, policies, processes and procedures are implemented at store level.
• Ensure that the store meets the ROI, and other targets based on the annual business plan.
• Ensure efficiency, quality improvements and cost optimization through improvements and setting benchmarks with leading practices in consultation with Regional Management.
• Liaison with local authorities for the smooth functioning of the store.
• Review and provide regular and ad-hoc reports to management and other stakeholders as required.

Sales

• Monitor and analyse the sales data of the store and undertake appropriate action to improve sales.
• Monitor achievement of category wise sales targets and take corrective measures where required.
• Promote Gold Purchase schemes through supporting Sales staffs for closure and drive revenue growth.

Stock Management

• Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.
• Participate in product meet periodically and select the products as per the prevailing trend and customer demand.
• Monitor the stock on a daily basis; ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.
• Assess the ageing of stock and undertake effective action to eliminate slow moving/dead stock.
• Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis.

Customer Relationship

• Engage and interact with customers to ensure high level customer satisfaction through excellent service.
• Understand customer buying behavior, customer needs and feedback to improve our overall shopping experience.
• Organize in-store events to increase the customer engagement activities and ensure consistency of customer experience in stores.
• Address customer grievance and complaints.

Marketing

• Understand the market and competitors in the respective store locations to recommend campaigns for target customers.
• Identify the Catchment area for the respective stores, and develop marketing plan for targeted customers with the Marketing team.
• Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the store in consultation with the Regional team.
• Plan and execute local events, promotions, exhibitions, etc. to increase the walk-in to the store.
• Implement marketing plans, marketing calendar and marketing budgets as decided by the Regional team.
• Recommend changes to marketing plan based on analysis of marketing campaign performance, so that business revenues are maximized.

People Development

• Take overall responsibility for people development initiatives and building up in-house capabilities for the employees in the department.
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
• Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities.
• Actively participate in HR initiatives to drive overall engagement and motivation.

For more details contact on this number : 9118168331 : 05224047304

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• total work: 3 years (Preferred)

Speak with the employer
+91 9118168331