Job Description

Experience : 1 - 4 Years

Notice Period : Immediate joiners required/15 days preferable

- The shifts are 24X 7 Rotation Shifts, Primarily night shift. It is 5 days working ( Rotational 5 Days). We do not provide cabs, the candidate should have their own conveyance.

- Proficiency in English Language.

Required Certification : Versant 55

Roles & Responsibility : 

- Answering inbound and outbound calls. of clients and customers.

- Ability to perform multiple tasks and adjust quickly in short time frames.

- Ability to build rapport with US Patients and maintain the quality scores.

- Organized, Efficient and Versatile.

- Strong customer service approach to deal with people at all levels (internal and external).

Requirements : 

- Excellent in English Communication Skills

- Proven experience as a Customer Support with international exp.

- Strong communication skills written and verbal both, US Voice & Accent Knowledge

- Proficient in email writing and on chat process.

- Problem-solving aptitude.

- Able to work on Google Doc and G-Sheet.

- Ability to work well with a team.