Customer Onboarding Specialist

You Should be good at: -

· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)

· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.

· Co-ordinate with the Product Management / Engineering team for customer reported queries.

· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.

· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.

· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)

What it takes: -

· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).

· Excellent Analytical & Technical Troubleshooting skills.

· Interpersonal skill.

· Presentation skill.

· Great Team Player

Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.

Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.

Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.

Job location: - Bangalore, Karnataka