We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it's intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.
Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.
Your Role and Responsibilities
Your Role and Responsibilities :
As Kyndryl SAN Technical Expert, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
Required Technical and Professional Expertise
Required Professional and Technical Expertise :
Provide L1 level Storage Management services and product support for various Storage supported storage solutions across various accounts
Maintain and Lead various storage solutions. Provide L1 Level technical support, guidance and direction for products supported
Analyze and resolve called out problems. Ensure integrity of supported environment
Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health and operational checks
Handle and resolve problems identified by sys admins or monitoring software. Work with change and problem management tools. Hardware /software fault detection and vendor liaison
Liaise with customer accounts as required. Investigate, identify and document proposals that will improve application recoverability
Preferred Technical and Professional Experience
Installation, Configuration and upgradation administration on Windows, UNIX and Linus environments
Proven experience in thin provisioning, Global Mirror and Metro Mirror.
Product understanding, Advance troubleshooting & Disaster Recovery activities
Ability to implement High Availability, Work Load Management and Fail Over, Disaster recovery
Proficient in designing, implementation, solutioning, client facing to Implement standard methodologies & Performance monitoring
Validated expertise in debugging and analytical skills with solid grasp of system development methodologies, techniques and tool
State / Province
City / Township / Village
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Role ( Job Role )
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?