Technical Support Engineer (Fresher)
Industry– IT Support
Date of posting:
0- 1 Years’ relevant experience
– As per the Industry standards
B.SC/Diploma/BE in IT/Telecommunication/Computer Science
Certifications in Radio, Voice, Data & Networking
Plan and deploy upgrades to fulfil compliance, security or capacity requirements
Design, test and implement news solutions for product under its direct responsibility
Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
Deliver continuous improvement of the products under its direct responsibility (efficiency, new features, self-service, …)
Support production platforms across all products under the department’s responsibility (include Support, Weekend operation)
Cisco Certified Network Associate Certification.
Cisco Certified Network Professional or Voice Collaboration Certification.
Global orientation and Process oriented.
Ability to stay focused and Open to work in 24X7 shifts if required.
Intermediate level experience in handling Cisco IP telephony Network Infrastructure.
Basic Understanding of concepts:
OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols, etc.
Intermediate understanding of switching – VLAN, Voice VLAN, Inter Vlan routing, PoE etc.
Ability to think analytically while working in a high-volume work environment
Able to easily communicate complex concepts and instructions to non-technical end-users
Knowledge and understanding of network designs and concepts
Ability to apply technical knowledge to troubleshoot
Documentation on & Presentation Skills with excellent Communication skills
Please send updated profile to: [email protected]