Full Job Description
The APAC Solution Center offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.
Role Description (to include but not limited to):
Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
Handle day-to-day client inquiries and requests relating to their accounts and transactions
Take ownership in pending cases by following-up closely and providing proactive updates to clients
Ensure risk/compliance guidelines are followed at all times while meeting client needs
Identify and escalate issues in a timely manner
Perform maintenance requests e.g. signature updates, call-back list updates, SA updates, etc.
Coordinate/Follow-up with internal partners
Gather and compile information e.g. interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.
Key Accountabilities/Major Responsibilities:
Resolve phone and written inquiries from clients and internal partners
Log, track all incoming work into call tracking system within 24 hours
Ensure first call resolution
Provide client updates on unresolved cases
Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.