Provide onsite and desk side support services to end users.
Troubleshoot PC related problems at the direction of client level 2 or SPOC.
Complete incidents and requests within SLA in pressurized environment.
Build, configuring and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners and other peripherals.
Support mobile devices, such as iPads, iPhones and Android devices.
End-User Data back-up and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by client Tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment s as advised by client Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
Import /Export tapes to the tape libraries as advised by client tech support
Individual must have good customer facing skills and be well presented.
Demonstrates independent and pro-active thinking
Builds effective relationships both within the team and across the business and Professional Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.