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ServiceNow HR Application Support (Remote) at Innovalus Technologies
Innovalus Technologies
Post Date: December 4, 2020
Full Time
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Job Description
Willing to work in Night shift (6pm to 3am)
2
-
5
years of ServiceNow
HR
Application support
Must be proficient with analyzing log files and standard debugging concept.
Familiarity with tools practices of the trade such as incident management, knowledgebase, escalation management.
Previous experience working with the ServiceNow Modules (HR - Case and Onboarding, ITSM, SLA Management, Service Catalog, Workflows Approvals etc)
Min 2 year of experience in JavaScript, HTML, CSS, REST/SOAP, XML, Json
Experience providing SaaS support is desirable
Knowledge of ITIL standard methodologies
Experience in L2, L3 support
Databases understanding (MySQL, Oracle SQL etc)
Good analytic skills, ability to prioritize tasks
Ability to work as a team member and deal with multi-task issues
Experience in manual testing might be an advantage
Excellent communication skills (verbal and written)
Experience in working in an Agile environment and good understanding of DevOps concepts
ServiceNow administration/Developer Certification is a plus
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