Manages a staff of client service professionals, providing direction and guidance and developmental opportunities. Delivers support and solutions for break/fix issues
Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
Performs full assessments of client needs on a regular basis.
May provide input into local client service strategy.
May Participate in technical discussions with clients, clearly articulate options, benefits and recommendations
Liaises with cross-functional teams such as: Application Services, product Support, Client Operations & Production and other Support Services groups as necessary to ensure the successful delivery of required projects.
Supports development of CRM Salesforce resources by participating in team discussions and sharing learnings
Build new integrations necessary to satisfy customer requirements
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.