At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Candidate should be comfortable & experienced with Sound knowledge of Siebel CRM and its integration queue manager with operational expertise such as Job scheduling and RCR implementation.
Administration support across different clusters implementations i.e. Dev, Test, Prod etc for HDP & upcoming CDP/CDH
Role assists clients in the selection, implementation, and production support of application packaged solutions.
One has in-depth Siebel CRM consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients' business environment in order to achieve client expected business results.
Experience on Uses business knowledge and expertise on Siebel OM to effectively integrate packaged technology into the client's business environment in order to achieve client expected business results.
Understand the functional and non-functional requirements in the solution and mentor the team with technological expertise and decisions.
Responsible for project support, support mentoring, and training for transition to the support team.
Must have minimum 7+ years hands-on experience in Siebel CRM and OM Automation and/or Siebel OM Product Configuration.
Excellent knowledge in Siebel CRM SR flow and workflow manager.
Effective and efficient Management of Siebel CRM operations
Drive Automation on Siebel SR monitoring good troubleshooting skills, and have understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage and networks.
An efficient interpersonal communicator with sound analytical problem-solving skills and management capabilities.
Should have good exposure in client handling & should be an individual contributor in delivering Objects in SLA timeline.
Should have hands on experience and be a team leader and can act as developer as and when required.
- Lead, facilitate and encourage design & code reviews - look for areas of opportunity for team members and identify ways to help them improve.
Employ Agile/Test Driven Development (TDD) best practices.
Work with the product architects and technical leads in identifying the operational code or design issues.
Assist clients in the implementation, and support of applications using Siebel OM (Order Management).
Expertise on Siebel OM Automation and/or Siebel OM Product Configuration.
Required Technical and Professional Expertise
Experience on Siebel version 16.19 (Siebel OM, Siebel OM Product Configuration)
Experience is Siebel CRM Telecom sector.
Preferred Technical and Professional Expertise
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.