Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Software is looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge technology, and thrives on helping customers become successful with MQ projects.
In this role you will have an opportunity to make a big impact by helping build and lead a global support team that excels in delighting our customers.

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions, particularly with IBM MQ on Distributed Platforms (Unix, Linux, Windows, HP-UX, etc.) which brings the strength and dependency of IBM MQ software to the Distributed Platforms, enabling data to be moved anywhere, creating a complete and consistent solution.

As a TSE, you will:
Provide troubleshooting and technical advice for IBM customers
Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
Code debug modules, write sample code, blogs and review documentation
Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
Be part of the team that conceives and delivers new cutting edge customer support offerings
Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills
Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicate action plans to the client or IBM representative as appropriate
Recommend and implement new or improvements to existing technical support tools, procedures, and processes
May provide training for and mentor others on the team
Contribute to department attainment of organizational objectives and high client satisfaction

To be successful, you will need:
Passion for handling technical challenges and be goal and results oriented
Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
Proven listening, detail oriented thinking, and creative problem solving skills
Ability to work in highly collaborative global organization
Be open to flexible schedule in a 24/7/365 support environment

What we look for:
Hands on experience in JavaScript and other programming or scripting languages
Proven Linux command line and/or system administration skills, windows administration experience a big plus
In depth experience web development is a definite plus
Some understanding of application servers, networking, and diagnostic approaches
An understanding of distributed systems or the z/OS platform is helpful
In depth experience of eCommerce application development is a definite plus

Required Technical and Professional Expertise

Passion for handling technical challenges and be goal and results oriented
Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
Proven listening, detail oriented thinking, and creative problem solving skills
Ability to work in highly collaborative global organization
Be open to flexible schedule in a 24/7/365 support environment

Preferred Technical and Professional Expertise

Hands on experience in JavaScript and other programming or scripting languages
Proven Linux command line and/or system administration skills, windows administration experience a big plus
In depth experience web development is a definite plus
Some understanding of application servers, networking, and diagnostic approaches
An understanding of distributed systems or the z/OS platform is helpful
In depth experience of eCommerce application development is a definite plus

About Business Unit
IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.