Job Description

Description:

- Respond to customer queries in a timely and accurate way, via phone calls

- Handle Customers on chat/email in professional manner

- Identify customer needs and help customers use specific features

- Update internal databases with information

- Inform customers about new features and functionalities

- Gather customer feedback and share with our Product, Sales and Marketing teams

- Assist in training junior Customer Support Representatives

Others :

Rotational Shifts

HSC/ GRAD Freshers