Join a team recognized for leadership, innovation and diversity
Honeywell is a $40B with 129,000 employees in over 70 countries. We are a leading global Industrial company in Aerospace, Performance materials and technologies, Home and Building technologies, Safety & Productivity solutions.
The Software Development Support Engineer is responsible for providing technical support to new and existing Honeywell Workflow Solutions Technical Support internal, customers, and partners in technical roles primarily utilizing Vocollect’s software development environments and customized solutions. The position frequently involves reading code, debugging, guiding developers, and developing small fixes for software solutions as well as some limited development projects.
Exceptional performance in this role has a history of career advancement opportunities within technical support, services, or other departments within Honeywell.
- Provide technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. Support is often provided to partners and customers who are in technical positions such as software development, database administration, system administration, network administration, and various IT functions.
Analyze and clarify customer queries through troubleshooting, researching, and recreating of issues
Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and determining the appropriate solution or next steps
Understanding of networking fundamentals and wireless networking
Troubleshoot software application issues at a code level, by stepping through the application logic for programs mostly written with Java, Python, C#, proprietary Vocollect TaskBuilder, and transact SQL stored procedures
Develop and test small software fixes and features to meet customer requirements
Provide basic level development assistance to voice solution developers
Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis
Provide consultation for solution upgrades as well as occasionally performing upgrade services
Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality
Follow documented processes and procedures for support request handling and case escalation
Communicate with coworkers and management regarding current / ongoing support cases
Contribute to technical knowledge base
Document software product defects for review and corrective action
Participate in team meetings to provide feedback on current day-to-day activities and recommend ways in which to improve the department
Handle miscellaneous duties and responsibilities as defined by management
Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment
Travel to customer sites as needed, up to 15%
Degree in Technical field or equivalent years of experience.
Minimum 1 year work experience in a software development technical support role
Bachelor’s Degree in Information Technology, Computer Science, or related field
2 or more years in an advanced technical role, preferably software development and/or product support
Hands-on experience in object oriented programming, ideally Java and/or Python
Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology
Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL)
Knowledge of both client and server operating systems (Windows & Linux)
Experience with cloud solutions
Advanced knowledge of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) and wireless networking
Ability to learn complex technical concepts in a short amount of time
Excellent written and verbal communications skills
Ability to manage multiple priorities
A self-starter with an ability to work unsupervised
56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India