Full Job Description
The purpose of this position is to provide the necessary transactional support for major backend activities and also act as an integral part of the Business Support Center and support the Business (on site team). Engage with front office Admins to deliver value and achieve the team goals
List and describe this position’s key responsibilities in concise, comprehensive statements. Address what the position holder does to achieve the position’s main purpose. Also check the approximate amount of time spent on each Area of Responsibility. Time should be expressed relative to 100%.
Note: These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.
Area of Responsibility
Order Booking- Book all service contracts on SAP & FX (Warranty, Instant Alert and Intra-company).
Book additions, deductions, escalations and terminations in relation to service contracts in line with scorecard targets and expectations.
Deal with any contract changes requests such as bill to/sold to/billing frequency requests/Purchase order updates.
Book new orders as per business requirement.
Process change order as per the information received.
Billing & Dispute management- Generate invoices for SPOT and quotes orders.
Process credits and rebills as per the need.
Process Contract/Project Billings.
Review unbilled and under billed invoices.
Process Reactive Quoted Billings
Support in achieving revenue targets
Purchase Requisition Creation -Order material/service for direct and indirect business and co-ordinate with buyer for Purchase order and expediting the delivery
Review and resolve supplier invoice disputes in coordination with the buyer and on site team.
Support in reconciliation activitie
Service Support Management & Timesheets- Enter weekly timesheets for the technicians as per the information received in ERP(enterprise resource planning) system
End to end work order management
Support the end customer in answering technical queries and allocating engineer
Supporting field technicians in trouble shooting issues
HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge
Preferably Diploma holders in Engineering.
Knowledge and skills (general and technical)-
Should have good knowledge in any ERP systems (SAP / ePSF & Field Citrix – will be added advantage)
High Orientation towards Customer Service culture
Strong written and verbal communication in English/French
Proactive thinker and ability to forward plan
Target driven and enjoys working in a competitive environment
Is a team player that is able to share best practices and develop new standards
Ability to follow business processes and tasks
Ability to organize multiple tasks simultaneously
JOB ID: HRD147141
Category: Customer Experience
Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India