We are looking for a pioneering, innovative account manager to further inspire our clients and agency partners to deliver the marketing campaign of tomorrow and beyond. Your responsibilities will include:

• Day-to-day contact and coordination between Hogarth Transcreation Management, Production Teams (Digital/Print/Broadcast), client stakeholders and linguist teams
• Maintain strong communication skills with clients and demonstrate a clear understanding of the brand. Strive to improve client and stakeholder relationships
• Respond to client language briefs / campaigns and full management of multilingual projects from briefing / planning through to delivery
• Be on hand to take care of client queries / questions throughout the language process, and act as a language advisor for the client where required
• Highlight, escalate and address quality control issues
• Distribute contact reports and agendas
• Manage agreed budgets and administration
• Prepare accurate cost estimates against the agreed rate card
• Assist with financial reporting and smooth running of the finance function
• Respond to information requests from Senior Transcreation Account Managers / Transcreation Team Leads and support by supplying client management information and reporting

Requirements:

• Proven experience of working in a Localization Project Management role
• Proven experience of managing and servicing international client accounts in multiple markets with multiple stakeholders
• Strong communication skills including solid experience in client communication
• Fluent oral and written English is essential, and any other language capabilities are desirable
• Highly organised, detail-oriented and customer-focused with a clear understanding of international brand challenges
• High level of IT literacy and numeracy skills
• Strong skills in prioritization, multi-tasking, time management and attention to detail
• Proven team working skills
• Quality Management experience
• Ability to innovate, be analytical, and think 'outside of the box'
• Resilience and ability to work under pressure
• CAT Tool / TMS experience
• Ability to work UK business hours (ie. 9am – 6pm UK time)
• Experience in Transcreation discipline
• Production (Digital/Print/Broadcast) / DTP experience
• Vendor Management experience

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