Job Description

- Hiring, training, coaching, and leading call center representatives as they provide support for customers.

- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

- Coordination of clients' concerns and adjustment of the services or products to the clients' needs

- Resolving of any issues on the clients' site and cooperation with respective other departments

- Ensuring a high-performing customer service system

- Monitoring of performance and analysis of reports in order to derive improvement plans

Total Experience - 2+ Years

Education Background - Degree in business, marketing or any other related field

Location - Gurgaon - Sec 44