Job Description

Responsibilities:

• Support sales team in creating quotations, order entry and support general inquiry
• Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence
• Understand appropriate situation handling of specialised customer needs based on geography & requirement
• Responsible for sustaining and continuing knowledge of existing and new products and applications
• Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards
• Utilise situation selling skills to convert prospects into buying customers to support Hilti's growth strategy
• Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
• Provide quality service with 70-80 customer contacts/day

Requirements:

• Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service.
• Ability to multi-task, prioritise and manage time effectively
• Strong communication and active listening
• Native resident of Gurgaon/Delhi