Gurgaon, Haryana, India Post Date: May 9, 2023 Full Time
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Job Description
Responsibilities:
Support sales team in creating quotations, order entry and support general inquiry
Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence
Understand appropriate situation handling of specialised customer needs based on geography & requirement
Responsible for sustaining and continuing knowledge of existing and new products and applications
Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards
Utilise situation selling skills to convert prospects into buying customers to support Hilti's growth strategy
Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
Provide quality service with 70-80 customer contacts/day
Requirements:
Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service.
Ability to multi-task, prioritise and manage time effectively