Full Job Description
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have changed how conversations take place, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with brands in their time. Through our market leading chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automations and AI that simply works. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 820 million active monthly consumers are enabled on 2B+ devices around the world with Helpshift.
Some numbers which illustrate our scale:
30ms response time
300 GB data transfer/hour
1000 VMs deployed at peak
Bachelor's Degree in Computer Science (or equivalent).
4+ years of medium/large scale server-side (backend) software development experience.
Excellent verbal and written communication skills.
Thorough knowledge of CS fundamentals: Data structures, time complexity of algorithms.
Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux). Comfortable using CLI tools for achieving day-to-day tasks.
Knowledge of a distributed version control tool – we use Git.
Experience in writing Unit, Functional & Regression tests. Knowledge of generative testing is preferred.
Work with the rest of the team in developing product features that are delivered to 800M monthly active users.
Take ownership of the product feature and be responsible for its quality.
Write clean code with proper test coverage.
Review other people's code and ensure that it is up to company standards.
Onboard new engineers to the team and mentor other team members.
Design and develop features that can scale to 100K+ RPS.
Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
Keep calm and learn every day.
Nice to Have
Knowledge of functional programming is a plus (We use Clojure). Knowledge of the JVM is a plus.
Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.
A good understanding of system design and experience with benchmarking systems for performance, and failure detection is good to have.
Projects you may work on
Design & implement highly scalable & resilient APIs for features to be consumed by web and mobile SDKs and plugins.
Work on third-party integration for email system support
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate based on sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.