Business: WPB - Group Fraud and Credit Control Services

Why join us?

Fraud and Credit Control Services (FCCS) is an integral part of WPB contributing to overall business outcomes and key services to our customers. The sub-functions include Fraud Management, Fraud Operations, Collection Operations, Underwritng Services, Credit Bureau Management and Decision Systems. Fraud CCS have a primary role as a control owner across the customer credit journey, and risk and control owner for fraud within WPB. Working as part of the Global team you will have the opportunity to see firsthand the dynamic nature of both Credit and Fraud risks and be able to contribute to the way in which we manage the associated operational and resilience risks (ORR).

The Opportunity:

The Business Manager performs confidential HR tasks (Leadership Compensation, Talent Management, People issues) on behalf of the Head of Fraud Credit Control Services and senior leadership team and acts as the primary interface to HR and Communication.

The role holder will be accountable for the effective execution of people agenda to enable business performance. In partnership with HR they will manage the talent process over a global remit and help to drive strategic initiatives to enhance people development. The role will also support the EXCO with people matters and guidance as required, and help guide the Central staff.

In partnership with Communications colleagues, the role is accountable for communications strategy for the function and ensuring key messaging is cascaded as appropriate. It is also the key point of contact for employee engagement for the function, and feeds into engagement initiatives.

Role reports functionally to the CAO – WPB Fraud Credit Control Services

What you’ll do:

• Ensures the function build out has all necessary structure support including role profiles and accountabilities
• Solve people issues in order to remove roadblocks, accelerate progress, maintain team engagement and deliver targeted results
• Contributes to the development of people related business plans and drives the strategy to achieve
• Manages the talent process across the global remit in partnership with HR and COO & DT
• Supports function EXCO on people matters and people strategy as required
• Guides Central staff and supports all people matters for this population (inlcuding people iniatives, market matching, business continuity, recruitment support etc as required)
• In partnership with Global Cpommunications, drive communications strategy for the function and cascade key messaging as appropriate.
• Use available tools to monitor employee enagegement and feed into strategy to develop engagement across the function.
• Build relationships of trust and support with the function EXCO, Central team and HR partners, as well as broader functional and business stakeholders.

Leadership & Teamwork

• Communicate a clear vision that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.
• Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
• Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

• Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.
• Maintain a robust and efficient control environment across WPB to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
• Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

What you will need to succeed in the role:

• Experience working within a Global matrix environment working across cultures

• Stakeholder management skills and proven influencing ability

• Ability to navigate organizations, policies, processes and situations successfully

• Problem solving skills and ability to provide creative solutions in pressurized environments

• Attention to detail and decision making skills

• Significant time within a People focused role(s) within a corporate environment

• Experience with Communications, especially executive communications, including strategy, drafting and Townhall management as required

• Financial Services experience preferred but not required

• Degree qualified or equivalent

• Effective written and spoken communication skills in English

What additional skills will be good to have?

• Experience of working as part of a regional / global team

• Knowledge of Fraud, Credit and Operations management.

• Ability to distil complex and varied information into useful, insightful and concise recommendations.

• Knowledge of the external environment (risk, regulatory, political, competitors etc.).

• Ability to identify, assess and communicate the need for risk management intervention in complex, fast paced environments.

• Relationship Management experience

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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