Roles and Responsibilities:-
a. Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
b. He will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
c. Providing technical support, including identifying problem incidents with their subsequent resolutions.
d. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
e. Creating Profiles to users for customizing desktop settings.
f. He should have good knowledge of Operating system of Windows, Mac, Apple devices & Android
g. He should have hands-on experience & knowledge of troubleshooting of O365 and MS office 2016 2019
h. He should have hands-on experience and knowledge of Audio & Video Conferencing
i. Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
j. Planning and executing routine repairs and system upgrades.
k. Making use of helpdesk systems to prioritize work-load and updating queries and calls.
l. Installed and configured various applications Software's Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
m. Identify & suggest possible improvements on processes & procedures.
n. Ensures the compliance by adhering to the standard processes/templates defined for the department.
Diploma, Bachelor Of Computer Application (B.C.A), Masters in Technology (M.Tech/M.E/M.Sc), Bachelor of Science (B.Sc), Master in Computer Application (M.C.A), Bachelor Of Technology (B.Tech/B.E)Found this job inappropriate? Report to us