Full Job Description
I.T. and Software
Roles and Responsibility
Ensure that the manufacturing infrastructure is configured as per the company policy and fully operational and that software is installed and configured according to client requirements.
Configure cloud based continues deployment clusters.
Build operating systems images.
Provide End-user Computing support to customer which includes provisioning, implementation, troubleshooting and support for End-user Computing operations
Maintain, improve, and upgrade development and production environments of large scale, distributed and mission critical systems.
Function as a focal point for production environment cloud support
Maintain and enforce security and applicable standards.
Provide End-user Computing support to clients which includes provisioning, implementation, troubleshooting and support for End-user Computing operations.
Deploy, configure, manage, and perform routine maintenance of iTero’s Windows devices.
Align the OSs and platforms to the organization security standards.
Verify all Operating Systems and services are monitored.
Provide On-call security support as needed (may include off-hours).
Implement and execute security controls to ensure enforcement of policies and procedures.
Create technical knowledge base articles.
3+ years’ experience as an IT Sys Admin (Servers, Networking, Virtualisation)
3+ years’ Experience of supporting Windows 10 and Microsoft 365 under manufacturing environment
Basic experience with Azure, AWS, or other cloud providers
Scripting skills: Bash, Python – An Advantage
Experience with monitoring platforms such as Splunk, PRTG, etc.
Good understanding of Active Directory and Group Policy
Solid Knowledge in (Intune)
Experience in building and deploying operating systems images
Scripting skills - Bash, Python. PowerShell – An advantage
Very solid experience in at least 2 of the following domains:
o Patch management
o IDM/MAM solutions (Intune)
o Active Directory
Networking protocols (TCP/IP, DNS, HTTP, etc.)
Security monitoring and analytics (e.g., ELK/Splunk)
Good Problem-solving abilities, able to resolve most technical issues.
Experience in building operating systems images and deploying images.
Interpersonal Relationships – Candidates must demonstrate the ability to work well with others of all personality types while demonstrating problem-solving and the ability to prioritize tasks.
Excellent English, spoken & written.
Team player - willing to put forth the effort for the betterment of the team.
Excellent customer service skills.
Ability to work in a high-pressure, deadline-driven environment.