Full Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The role of the IT Crisis Manager is responsible for planning and implementing the response to a threat, major incident, disaster, product recall, vendor solvency issue, or geo-political situation that impacts our ability to deliver technology services. You will identify risks, prepare contingency plans and mitigation strategies, and manage all aspects of the crisis.
We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!
Your key responsibilities
The IT Risk Management function creates and maintains EY Technologies’ risk management framework, processes, tooling, and strategy. Our primary objectives are to enable EY Technology to build a risk-aware culture, reduce IT risk, defend against internal and external threats, and protect client and EY data.
As an Assistant Director managing crises, you will need to demonstrate strong communication, critical-thinking, decision-making, organizational, interpersonal, and leadership skills. You will be responsible for communicating risks and remediation strategies to the crisis team, senior leaders, and EY employees. You will need to make difficult decisions under pressure, use critical-thinking skills, and demonstrate strong leadership and interpersonal skills to empower and organize crisis teams. You will partner closely with technical teams, work directly with firm risk leaders, and work with members of EY’s Global Security team on crisis management activities.
Skills and attributes for success
Combine calmness, clarity of thought, and drive to manage crisis
Ability to focus on essential actions and pursue those with intensity
Serves as a point of escalation for all IT related impacts during a crisis
Collaborate with Global Security and functional business areas to develop and maintain crisis management playbooks for a variety of crisis scenarios
Identify and make recommendations for change and adaptation to meet business needs and priorities
Analyse impact on, and risk to, crucial business functions or information systems given certain crisis assumptions and pro-actively document plans to address
Prepare research reports on crisis management leading practices and recommendations for implementation
Seek opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives
Analyse corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure
Build and maintain crisis management response and recovery plans/strategies including:
emergency management plans for recovery decision making and communications
continuity of critical departmental processes
temporary shut-down of non-critical departments to ensure continuity of operation and governance
Identify and recommend enhanced plan maintenance strategies that remain flexible to organizational growth, change and resource capabilities
Create scenarios to re-establish operations from various types of business disruptions
Facilitate and support the execution of the plans at the time of a crisis event:
Lead and Facilitate execution of the plan and support plan navigation for the business at the time of an event
Support Global Crisis Management with critical components of the plan in order that they can make critical decisions
Provide visibility and reporting to the Global Crisis Management team on the critical functions, individuals, and infrastructure within the business plans
Training and education:
Develop training materials on IT crisis management for potential members of crisis management working groups and teams
To qualify for the role, you must have
An in-depth understanding of ISO 22301, 27002, ISO 27001, ISO 31000 frameworks and applying these frameworks
5+ years managing crisis within a global organization
Bachelor’s degree in Emergency Management, Business Administration Computer Science, or related field of study
Familiarity with local and regional regulatory requirements and how they impact IT policies
Experience managing the communication to senior leaders in relation to our risk management program
Experience in developing and executing reporting strategies
Projects advanced consultative skills to conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas or planning and negotiate those ideas and plans clearly and concisely to advance a collaborative engagement by all levels of the organization including senior and/or executive management.
Good interpersonal, communication, consultative, collaboration, and relationship leadership skills
Ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced environment
Ability to effectively work with customers and management personnel on all levels, business areas and across cultures
Fluent in spoken and written English.
Ideally, you’ll also have
Certification from the Institute for Crisis Management (ICM)
Experience in IT Risk Management and/or Information Security disciplines
A working knowledge of policy frameworks such as ISO, COBIT and unified compliance framework
Solid knowledge and working experience in governance, risk and compliance as applies to technology
Good appreciation of the business benefits of internal control and good risk management and not just for compliance purposes (i.e., not limited to SOX, PCI or other regulatory mainstay drivers).
What we offer
In this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. At EY, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.