Full Job Description
f you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Manager – Customer Quality based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers an opportunity to:
1. Develop and implement a Customer Quality Organization structure capable of supporting the strategic initiatives of the organization and lead the efforts to integrate Customer Quality needs into the development of short- and long-range strategic business plans for the operation.
2. Responsible for Coordination of Customer Audits / Visits, on time closure of Customer Audit Observations and review with the team
3. Submission and PPAP to Customer and all the documentation required in relation to the Customer PPAP. On Time closure of issues arising of Customer PPAP
4. This position also manages Customer Quality Scorecard and responsible for Measurement, Monitoring,
Review and Improvement in Customer Quality Performance on ZMPD, Customer PPM, Customer PPAP’s, Warranty, Failure Analysis of Products / complaints on Products coming to plant for ZMPD and Warranty
Study, investigate and recommend new or leading-edge technologies, methods, tools and procedures on the fields of Customer Quality and continuous improvement to proactively address changes in the business environment.
5. Execute the initiatives of the organization in the development, implementation and improvement of the appropriate Quality Management Systems throughout the operation, with all the documentation required. This includes providing advanced quality planning support in the development and launch of new products, processes and services.
6. Certified Six Sigma Greenbelt (Preferred)
Bachelor’s Degree in engineering, technical or other related discipline or equivalent.
Total 9-11 years of experience in manufacturing industry in Quality Preferably Gear/Transmissions Manufacturing Industry.
Very strong in analysis tools. Knowledge of automotive transmission – function & trouble shooting is necessary.
Problem solving thru 8-D using Fishbone and Why-Why analysis, knowledge of Six Sigma preferred
Quality Management System standards (i.e. IATF16949)
Core Tools (APQP, PPAP,SPC,MSA,FMEA)
Good communication skill
Yes! Because you are the one we are looking for, we hope to hear from you now!
What you will get from us
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Region: Asia Pacific
Organization: VEH Vehicle Group
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only