Job Description

Cluster Manager

Job Summary :

- We are looking for a results-driven Cluster Manager to ensure that Sales goals are met and Retail operations are executed successfully in a timely manner.

- Cluster Managers are also responsible for monitoring sales, creating sales reports, training and managing staff.

- To be successful as a Cluster Manager, you must have strong leadership abilities and excellent organizational skills.

Key Responsibilities :

- Leads a team of Stores Managers and Team Leaders to deliver Sales and/or retail goals and ensure Store operations as per Dyson policies and standards

- Manages a Multi-Channel Retail operation across a geography ; EBOs (exclusive brand outlets and MBOs (multi-brand outlets)

- Responsible for Stores productivity across all stores and Dyson brand visibility as per guidelines and share in MBOs.

- Responsible for stores manning with Dyson standard demo experts and stylers at all designated stores

- Execute the Training calendar in the respective geography and further Identify training needs and opportunities for Dyson staff and Partner staff; develops and implements a plan for meeting those needs

- Collaborates with Partner teams - cluster managers and store/department managers to facilitate the delivery of pre-defined performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.

- Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with Cluster staff; provides guidance and leadership to enable staff to meet these goals and objectives

- Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.

- Participates in community activities to promote the organization and to build goodwill.

- Identifies opportunities for localized activation programs, in-store branding/advertising, joint marketing programs and growth campaigns.

- Assists with the opening of new stores in the cluster in close collaboration and co-ordination with Dyson and Partner teams

- Performs other related duties as assigned.

Key Qualifications & Competencies :

- About 8 to 10 years of Retail store sales work experience

- Excellent leadership and management skills.

- Excellent sales, customer service, and interpersonal skills.

- Excellent verbal and written communication skills.

- Excellent organizational skills and attention to detail.

- Ability to prioritize tasks, delegating when appropriate.

- Proficient with Microsoft Office Suite or related software.

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