Job Description

Responsibilities:

• Respond to customer inquiries and resolve issues via chat in a professional and courteous manner.
• Provide accurate information about our products or services to customers.
• Assist customers in navigating our website or platform.
• Identify and escalate complex issues to senior team members when necessary.
• Maintain a high level of product knowledge to effectively assist customers.
• Ensure timely and accurate documentation of customer interactions.

Requirements:

• Minimum qualification: Bachelor's degree in any discipline.
• Excellent written and verbal communication skills in [Language].
• Strong interpersonal skills and a customer-centric approach.
• Ability to multitask and adapt to a fast-paced environment.
• Willingness to work in a flexible schedule, including weekends and holidays if required.