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Senior Assistant Help Desk Technician at DXC Technology

DXC Technology

Post Date: January 25, 2023 Full Time
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Job Description

Job Details
Full-time
Full Job Description
Job Description:
Essential Job Functions

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

High school diploma or G.E.D.
One or more years of technical training in computer support preferred
Two or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer related problems
Experience working with company escalation policy

Other Qualifications

Interpersonal skills to interact with customers and team members
Good communication skills
Organization skills to balance and prioritize work
Analytical and problem solving skills
Ability to work in a team environment

Work Environment

Office environment
May require shift work

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