Job Description:
Essential Job Functions

Troubleshooting and working experience in SCCM 1611/1706/1806/1902 and later versions CB / Altiris / HPCAE, Service Now, SM9)
Basic Windows OS and Networking Knowledge
Basic Knowledge of incident management. Should be able to resolve the Release
Application deployment and monitoring
Patch management
Management incidents on SWD tools
Flexible to work on a 24X7 basis
Basic knowledge of AD and different AD groups
Basic infrastructure knowledge of the SWD tool
Client installation and Monitoring
Should work independently on Reports, Device health management
Should have Basic knowledge on Incident management and service request handling. Should be able to resolve the issues independently
Good technical, communication and presentation skills
Ability to adopt and learn quickly
Networking concepts – DNS, DHCP, TCP/IP, Subnet, IPv4/IPv6
Basic debugging skills
Good communication skills

Basic Qualifications

Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune
Knowledge on Microsoft Intune
Knowledge on ticketing tools like SNOW/Remedy/HPSM
Basic knowledge on Cloud, MS Azure, O365 Licensing

Other Qualifications

Overall min 4 years of experience in Information Technology (IT) and min. 2-3 years of relevant experience in Microsoft Endpoint Manager and/or Intune
Knowledge on Microsoft Intune
Knowledge on ticketing tools like SNOW/Remedy/HPSM
Basic knowledge on Cloud, MS Azure, O365 Licensing

Work Environment

Office environment
May require on-call, shift, weekend and evening work