Full Job Description
Essential Job Functions
Assists with the coordination of activities of functional areas or of department account leads to ensure that business solution requirements are met.
Assists in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery.
Maintains records of account specific application problems and assists in prioritizing work requests.
Works closely with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
Assists in identifying and researching application improvements to increase customer and stakeholder satisfaction.
Ensures delivery of projects meet client and company expectations and needs.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Zero or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Experience working with computer systems and their use
Basic project management skills
Basic analytical and problem solving skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Ability to work independently and as part of a team
Willingness to travel