- Customer satisfaction • Customer retention Customers • Maintain good working relationships, Co-ordination, and communication Warehouse Manager • Assist to meet performance targets • Together with warehouse manager participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers) • Ensure all service provided meet DHL’s requirement Ground handling • Ensure proper and correct data entry of parts/goods is done. Area Operations staff at all levels • Daily working process review, discussion Supervision of Operations • Organise appropriate shifts and manning levels to meet business requirements. • Ensure outbound stock is dispatched in system in the quickest, most efficient manner possible. • Ensure accurate data entry of all outbound shipments.
Adherence to customer’s SOP • Ensure that the SOPs are being followed and adhered to by warehouse. • Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance • Ensure safe working practices and environment within the shift. • Participate in DESC quality policy and initiatives e.g. ISO accreditation.