Job Description

Requirements :

- Proven 2+ experience in account management, customer service, or a related field

- Strong communication and interpersonal skills

- Ability to build and maintain relationships with clients

- Ability to analyze and interpret customer needs and preferences

- Strong problem-solving and conflict resolution skills

- Ability to multitask and manage multiple accounts effectively

- Proficiency in computer programs and technologies relevant to the industry (e.g. CRM software, Microsoft Office)

- Bachelor's degree in a relevant field (e.g. business, marketing, communications) or equivalent experience

Responsibilities :

- Build and maintain strong, long-lasting relationships with clients on individual level

- Oversee the day-to-day activities of the account management team, including setting goals and providing guidance and support

- Develop and implement strategies for improving client relationships and driving revenue growth

- Lead a team of recruitment coordinators to ensure the effective management and growth of client accounts

- Manage and track client accounts to ensure satisfaction and identify opportunities for growth

- Collaborate with cross-functional teams (e.g., Operations, marketing, delivery) to ensure client needs are met

- Prepare and present reports and presentations to internal and external stakeholders

- Attend industry events and conferences as necessary to represent the company and network with potential clients.