Job Description

THE ROLE

- You will be the first point of contact regarding loan processing with our university partners, students, and fund administrators. Your focus will be to own and manage the certification and disbursement process, communicate with university financial aid offices, and successfully manage our loan portfolio. This includes, but is not limited to:

- Managing the loan processing relationship by proactively connecting with universities and servicers to help them process and troubleshoot loan disbursements

- Managing the end-to-end loan certification and disbursement process for the U.S. and Canada

- Analyzing loan data and trends with a continuous improvement mindset to optimize operations, mitigate operational risk, and achieve business goals

- Collaborating with MPOWER's global tech, customer success, and marketing teams to troubleshoot and optimize certification, disbursement, and loan transfer processes

THE QUALIFICATIONS :

- 2-3 years of experience working in university financial aid or financial operations experience

- Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly

- Exceptional organizational skills and attention to detail

- Proven ability to apply critical thinking to complicated problems for timely and effective resolution

- Outstanding written and verbal skills communication and comfort interacting with borrowers and partners via phone and email

- Passion for excellence: constantly striving to improve professional skills and business operations

- Passionate about analytics and tech savvy

- Fluency in foreign languages or international experience is a plus

- Shifts will be required to cover North American business hours (5:00 pm - 2:00 am IST)