Delivery Manager

Qualification:

Responsibility:

• Understand and articulate complex problems related to the specific technology.

• Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck.

• Capture and present project’s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.

• Interface with community network to retain technology competitiveness.

• Work with the client team to address escalations.

• Implement change requests and engineering tasks.

• Lead the technical discussions in customer governance calls.

• Interact with the user / customer / first level management.

• Project / Process.

• Handle specific technologies within projects.

• Contribute to HLD, LLD, Implementation and test plans.

• Participate in technical audits.

• Identify opportunities for automation, standardization and stabilization of environment.

• Understand technical requirement and translate into design.

• Lead TIP initiatives and coordinate with CoE for the implementation of the same.

• Prepare/update/review run books/SOP/knowledge articles on specific technology areas.

• Plan Prepare and execute change process and change implementation and standardize the change process.

• Contribution to reducing COD by performing the following:

• Left shift,.

• Identifying and driving the CSI and automation initiatives.

• Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.

• People / Team.

• Enabling the L1/L2 team members to enhance their skill sets.

• Deliver technology training through Academy and/or within project group for technologies/ tools.

• Participate in recruitment and act as a buddy to new hires.

• Proactively support team building and on boarding efforts via mentoring contributions.

• Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.