Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

Position Overview

Provides support as a subject matter expert in an enterprise IT environment. Enhances the Messaging, Collaboration & Active Directory system infrastructure by developing, testing, and implementing new functions and improvements to the current environments, whether on-premises or in the cloud. Troubleshoots to resolve end-user messaging and connectivity issues in a timely and accurate fashion.

Roles and Responsibilities

• Resolve issues escalated by the operations & customer support teams.
• Document, test and implement new patches, enhancements & upgrades.
• Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences.
• Provide knowledge transfer and mentoring for global support personnel.
• Contribute to the development of policies, procedures, and standards around operation of the systems managed by the team.
• Be available during off hours to handle operational escalations of major incidents, service degradations, or system outages.
• Monitor and perform relevant health checks across assigned service platforms.
• Provide technical leadership and support for all planned and unplanned events.
• Assist with related Disaster Recovery efforts and fail-over procedures for all messaging applications and services.
• Participate in the technical mentoring, training and education of team members.
• Provide recommendations for improvement and refresh of messaging and collaboration architectures.
• Provide clear, concise documentation that is appropriate for both technical and non-technical audiences.
• Provide direction, knowledge transfer and mentoring for global support personnel and customers.
• Hands-on experience with IronPort ESAs is strongly desired.
• Experience with disaster recovery planning/testing for a small to medium enterprise.

Basic Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
• Must have 2-4 years of engineering-related experience in a role where the the primary function is supporting Active Directory and Exchange in a geographically-dispersed environment with at least 5,000 users.
• Advanced knowledge of Microsoft Windows 2008/2012/2016, DNS, DHCP,
• WINS & Active Directory, Exchange, Print Services.
• Experience with Office 365 and Azure AD.
• Experience with PowerShell
• Must be able to successfully execute against project tasks and deliverables.
• Must be able to create and maintain clear and easily understandable
• documentation for the current and proposed state of systems within the scope of the position.
• Basic understanding of networking, firewalls, and security.

• Ability to analyze, propose, and implement complex workflows and process improvements.
• Responsibility for uptime and restoration of service in an enterprise
• environment.
• Experience adhering to a change management process for all production changes.
• Must have strong written and verbal communication skills, as well as the ability to coordinate multiple demands and be highly self-motivated.
• Demonstrated experience providing excellent customer service in a

professional environment.

• Experience logging, tracking, and resolving issues within a ticketing system
• such as ServiceNow or Remedy.

Physical Demands / Work Environment

• Light Physical activity may be required
• 24x7 On-call support as assigned on a rotating basis

Functional Area:

What you’re looking for:

Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

The Benefits

We offer a competitive total rewards package* that includes:

• 18 weeks of paid parental leave
• Health and wellness benefits
• Employee assistance program
• Retirement benefits
• Time off and absence programs
• Professional development and mentorship opportunities
• Paid volunteer time and charitable matching of employee donations
• Employee resource groups
• And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19. If you choose to remain unvaccinated based on a specific medical need or a sincerely held religious belief and need to access our offices, Citrix will work with you to provide you with reasonable accommodation where possible. Learn more about our COVID-19 policies.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.