Job Description

Customer Success Associate (CSA): The CSA is the keeper of the customer. They know the ins and outs of the product and are excellent communicators. They turn problems into opportunities and leave customers feeling satisfied that they got the best possible outcome in any situation.

Expectations for your first 90 days:

- Track & surface common customer requests & feedback

- Communicate crisply

- Maintain a high degree of of customer satisfaction

- Demonstrate ability to embrace new technology

- Learn quickly

- Be proactive

A day in the life of :

- Track customer requests and effectively communicate the details to our internal teams

- Manage performance metrics for response times within standard

- Resolve customer issues efficiently and communicate in a clear and concise manner

- Demonstrate clear knowledge of our product to clients

- Continuously update educational resources documentation

- Recommend service and product enhancement by providing actionable insights

- Collaborate and provide value in team meetings

- Develop skills necessary to manage a high volume of client implementation projects

- Consult with and build custom software solutions for our clients

Benefits:

- Monthly Friday Free Day

- Company Holidays

- Additional Paid Time Off

- Monthly Healthcare Allowance

- Yearly Vacation Allowance

- Fun and relaxed work environment with smart, caring people

- Location independence (within a few hours of Pacific Standard Timezone)

- Mission driven company and values-based culture

Please only apply if you:

- Embrace new technology

- Learn fast and aggressively seek out new knowledge

- Have a deep commitment to customer satisfaction

- Communicate crisply in English (verbal and written)

- Proactively seek solutions

- Own the outcome

- Bring an optimistic - can do- attitude

- Seek out feedback for self-improvement

- Supply your own internet and smart phone

- Have B2B SaaS experience (preferred)