As a Customer Service Associate - Non-Voice, You Will :
- Provide support and resolve technical issues via email and chat
- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.
- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
- Leverage your experience to provide feedback to the team on how to improve our services
- Drive customer communication during critical events.
Voice Process :
- To meet the targets, and report to team manager
- To prepare daily reports.
- Send submit to manager
- To give feedback to manager regarding day 2 day update.
- Clarity in speech and fluency in communication in English
- Presentable and willingness to work in night shift
- Should be able to serve customers.
Note : Only Bangalore location