- Manager - Debt Management Services - Consumer
“This position is open with Bajaj Finance ltd.”
Job Duties & Key Responsibilities
- Duties and Responsibilities - Duties and Responsibilities: • Will be required interact with customers as Service executive • Will be front face for Collection Complaints Management across channels • Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team • Responsible for timely response to customer queries / complaints and resolution as per defined SLA • Responsible for co-ordination with COE & Collections team for ongoing Process changes • Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories • Accountable to interact with Service<xqyqz> Collections • Accountable to resolve customers queries and pacify them with service pitch • Required work in shifts to provided 24X7 service under Service to Collection process.
Required Qualifications and Experience
- Required Qualifications and Experience: • A minimum of about 1.5 years’ experience in same field and overall 2 years of experience • Post graduate from a reputed Institute • Strong knowledge of Customer Grievance Management • Prior experience of work in Customer Service / Insurance Service will be added advantage • Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience • Interest and passion to work with highly aggressive team • Conviction and ability convincing others