Job Description

About Attentive: Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.We are looking for a driven product support professional to join our team as a Client Strategy Associate.  You will be partnered with the most senior folks on our Client Strategy team to deliver a premium client experience to our top clients, providing direct internal support and executing and delivering on a wide range of requests, from custom analysis & reports to producing strategic content for business reviews. You will also be one of the primary points of contact for Attentive’s clients, troubleshooting and resolving technical issues and helping to reduce and remove friction in their use of the platform. You must have a passion for delivering a world-class client experience. The Client Strategy Associate role requires a special combination of high-level professional communication skills, the ability to analyze, troubleshoot, and resolve complex technical issues, and an entrepreneurial mindset to deliver under tight deadlines and high pressure. You will interface directly with our top clients on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibilities will be to execute and deliver strategic content for our Client Strategy team and to directly communicate with Attentive clients via email, phone, and meetings to provide fast and accurate resolutions for any issues or friction they might encounter with the platform.Attentive Company ValuesDefault to Action - Speed is our best offense and defenseNever Settle - Continuously raise the bar for yourself and your teammatesHard Work Solves Big Problems - Success requires grit and resilienceBe Attentive - Work together as a team to drive greatness for our company and our customers If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.