Full Job Description
This role is the service owner for all Aptiv Engineering System applications which includes Service Management, Operations, and Financial Management activities. You will be a leader and communicator, able to conceptualize, plan, and document effectively. You will be competent in Engineering Systems business processes in order to develop value-added services and help lead change through continuous service improvements.
Manage supplier relationships and reviewing on a regular basis
Approval authority for adding and removing applications to/from vendor support contracts for application services
Accountable for software license management and annual purchase order creation
Lead resolution teams around escalated issues and understand the business impact of these application outages
Build relationships with business process owners and understand Business Continuity options
Assure application monitoring is in place, identify and take actions on trends impacting application performance
Work with IT Finance to build annual budgets and subsequent management of forecast and actual spend
Understand cost drivers for IT Services and allocate costs for IT Services consumption
Assess and monitor industry developments to ensure awareness of challenges and solutions
Support Client Teams for IT service demand planning and management activities
Create and maintain the catalog of existing IT Services
Bachelor’s or Master’s degree in computer science/engineering/IT or
10+ years of relevant work experience
Good understanding of ITIL best practices
Strong knowledge of engineering applications and toolsets (i.e. TeamCenter, NX, Catia, Ansys, etc.)
Knowledge of engineering processes and procedures such as Product Lifecycle Management, CMII, Bill of Process, Bill of Design, CAD, CAE, etc
Knowledge of IT service support in outsourced environments
Ability to lead complex, cross-functional problem-solving initiatives
Knowledge of budgeting practices
Working knowledge of the service based IT Model
Experience in performance measuring and monitoring experience
Ability to create constructive relationships, influence, and communicate
Experience in application monitoring
Aptiv Rewards & Advantages
Competitive compensation package including; Bonus Potential, Healthcare, Pension & TaxSaver schemes.
Learning, professional growth and development in a world-recognized international environment.
Access to internal & external training, coaching & certifications.
Recognition for innovation and excellence.
Opportunities to give back to the community.
Meaningful work that makes a difference in the world.
Some see differences. We see perspectives that make us stronger.
Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.
Some See Technology. We See a Way to Make Connections .
At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 200,000 of us globally, located in 48 countries, and united by one mission. Join the movement and together, let’s change tomorrow.
Update February 11, 2022
‘We are one of the largest vehicle technology suppliers and our customers include the 25 largest automotive original equipment manufacturers (“OEMs”) in the world. We operate 131 major manufacturing facilities and 11 major technical centers utilizing a regional service model that enables us to efficiently and effectively serve our global customers from best cost countries. We have a presence in 48 countries and have approximately 22,000 scientists, engineers and technicians focused on developing market relevant product solutions for our customers’
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.