Full Job Description
Transforming the Future with the Convergence of Simulation and Data
Technical Support Engineer
Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.
Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners.
The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on supporting Semiconductor Manufacturers World Wide, supporting our Accelerator Product line for Electronic Design Automation (EDA) and High Performance Computing (HPC) domains.
What You Will Do:
Help customers solve technical issues with our products
Answer questions from customers about the features and configuration of our products
Communicate and document bug fixes and updates internally
Develop customer-facing documentation for our website, support portals, forums, and social sites on an as-needed basis
Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
Communicate customer needs and wishes to our development and engineering staff, providing input on the product direction
Assist with testing and validation of products as part of the extended development team
What You Will Need:
Bachelor's degree in IT/Computer Science or equivalent experience is required
3+ years previous experience in a technical support role
Demonstrated understanding of Unix /Linux
Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
Demonstrated proficiency in Linux shell scripting is required.
Passion and ability for troubleshooting and writing tests
Has the ability to be a good listener, and to really understand a customer problem or question and help them solve it
Excellent communication, people, time management, and organizational skills
C, C++, and Tcl/Tk experience is a plus.
Experience with workload management/job scheduling software (e.g. Altair Accelerator, PBS Professional, SLURM, Grid Engine, LSF) is a significant advantage
How You Will Be Successful:
Envision the Future
Communicate Honestly and Broadly
Seek Technology and Business “Firsts”
Embrace Diversity and Take Risks
What We Offer:
Comprehensive Benefit Package
Outstanding Work/Life Balance
Employee Stock Purchase Program
401(k) with matching contributions
Unlimited vacation and Unlimited sick days
Paid Time Off for Community Service
Charitable Matching Program
Why Work with Us:
Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.
Ready to go? #ONLYFORWARD
At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.