The head of sales will supervise the overall sales of the space station project.
- We are looking for an ambitious and hungry individual who can take ownership of scaling up the sales of the project through effective supervision of sales teams and changes in the processes and the approaches of sales within the sales team to bring about a multifold increase in the sales. To this end, they will have to shoulder the following responsibilities effectively.
1. Sales Governance :
a. Ensure adherence to the sales plan in terms of the numbers delivered. For this, the sales head will have to have routine meetings with the sales teams to take reviews of the past performance and give guidance for the future actions with respect to sales generation.
b. Ensure that the sales data is captured accurately and that the relevant reports are generated and published to facilitate insights and decision making on the part of the relevant stakeholders, especially top management.
c. Give mentoring to the under- performing sales team members and ensure that the suitable rewards and recognition are provided to the high performing members to ensure their continued out-performance.
2. Sales Process Improvement :
a. Analyze the sales processes and approaches prevalent in the Aliens sales teams and implement changes to improve the workflow and/ or customer experience so that the sales numbers are positively impacted.
b. Provide last mile- support to the sales teams to make a final effort in case of unsuccessful closing meets or site visits to help close the deals and institutionalize the learnings from such interactions.
c. Study the pitching methods of different sales leaders, analyze from a scientific perspective to understand how it leverages the consumer behavior and initiate a process of disseminating such best practices across the sales teams through knowledge sharing and training.
d. Analyze the marketing materials available to and being shared with the customer and recommend changes, if any required, to make them more appealing or better suited to the customer tastes and preferences so as to make the sales efforts more effective and productive.
3. Team structure Design and Implementation :
a. Study the team structures currently in vogue in terms of numbers, roles and reporting relationships and recommend changes to streamline the work- flow, increase productivity at each level and ensure the effective achievement of organizational objectives in terms of sales.
b. Collaborate with the HR to do a manpower planning exercise to identify the manpower needs and gaps, and subsequently ensure the proactive recruitment of talent to fill current and anticipated vacancies.
4. Championing Customer Excellence :
a. Be the voice of the customer and drive processes that lead to the highest levels of customer satisfaction.
b. Proactively identify and address customer pain points to eliminate sources of frustration that lead to customer dissatisfaction.
c. Instill a culture of customer orientation and ensure top of the line customer service to maximize the sales to leads ratio.
d. Institute mechanisms to capture customer feedback systematically, and analyze the same to gather insights in to the customer thought process, so as to align the sales process to suit the preferences of the customer.
Head of Sales Qualifications :
1) Significant sales experience.
2) MBA or equivalent from premier business schools preferred.