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Senior Client Solutions Manager at Aleph

Aleph

Madrid, Spain Post Date: January 11, 2023 Full Time
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Job Description

Aleph’s mission is to power the global digital advertising ecosystem in emerging countries to unlock and drive economic growth. Aleph Group is the largest authorized sales partner to major digital platforms (including Google, Meta, Twitter, LinkedIn, Spotify, Snapchat, and TikTok), supporting their growth whilst driving business results for advertisers and agencies. The group currently employs 1600+ digital advertising specialists across 90+ international markets.


Job Responsibilities
  • Manage and grow post-sale client relationships with top-tier, global advertisers. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team (i.e. Global Account Leads).
  • Serve as external product consultant educating clients and their agencies on product solutions and best practices for leading Social Media Platforms (Meta, TikTok, Twitter, Reddit, Snapchat), and ultimately grow existing business partnerships.
  • Manage significant client/external complexity (global structure) and scaling challenges with the main objective to ensure continued customer success and growth.
  • Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers’ business (e.g. entering new markets, and launching new products or product updates).Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions.
  • Resolve clients’ issues proactively, efficiently, and support by implementing solutions that prevent future problems.
  • Serve as a subject matter expert shedding light on industry trends and insights.
  • Work closely with teams of Account Leads, Industry Directors, Design & creative, Data, and Analytics.


Requirements
  • A Bachelor's degree or higher, preferably in Marketing, Economics, Social Sciences, or similar
  • Expertise in Performance Marketing (media buying and management): user acquisition with exceptional abilities to follow and reach KPIs
  • Detail-oriented and able to successfully manage and execute multiple projects simultaneously
  • Ability to efficiently communicate internally and externally with excellent communication skills in English
  • Extensive expertise in social media advertising (Meta, Google, TikTok, Twitter, Snap and Reddit) and data analytics. (expert level for minimum two platforms from the list above)
  • Experience with media planning, budgeting, and execution of 7-figures media budgets in top-tier markets (US, CA, CEE, MENA, APAC, LATAM)
  • Proven Industry expert as a minimum in one of the following industries: Mobile Apps (Gaming, Dating, Utilities), E-com/dropshipping, Affiliates, or Crypto/CFD
  • Proactive attitude with excellent project management, organizational, and analytical skills, including excellent excel skills
  • Strong knowledge of Product Unit Economics, Customer Segmentation Analysis, and how key product metrics affect the revenue (Retention Rate, ARPU, ARPPU, LTV). Product marketing experience is a plus
  • Knowledge of modern attribution and tracking solutions such as Appsflyer, Adjust, Amplitude, Google Analytics Universal, GA4, and Tableau is a strong plus
  • Growth hacking mindset. Outstanding knowledge of trends, markets, and opportunities
  • Experience diagnosing and solving technical problems with product and engineering teams is a big plus


Benefits
  • Work in a dynamic team in a hyper-growth company with multi-cultural, diverse teams.
  • Become a part of pre-IPO global scaleup
  • Work with innovative tech solutions
  • Manage the most advanced global brands
  • Competitive remuneration and general benefits (e.g. private insurance, food allowance, etc.)


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