Job Description

Responsibilities:

• Acquire personal Leads to complete Sales calls.
• Perform Lead generation calls daily.
• Use various lead sources provided to generate phone sales.
• Follow the Sales script for each call- AIDA methodology.
• Obtain referrals as part of each sales call.
• Actively celebrate daily new sales within the team.
• Courtesy calls new sales within 8 months and 11 months calls - as directed.
• Follow renewal script for renewal calls.
• Obtain referrals as part of the renewal call.
• Updating renewal member information on the renewal sales form.
• Maintain renewal statistics for every renewal call.
• Contact renewals as per Renewal policy.
• Document sales at the end of the call.
• Place all sales documents in the allocated area for the Administration officer.
• Cash pick-ups or any member interaction as and when advised by the Hyderabad office.
• Participate in team projects.
• Adhere to all Accor Advantage Plus T& C and sales policies as outlined in your People Plus, Training Manual, and Renewal Manual.
• Main Complexity/Critical Issues in the Job.
• 3 new sales per week.
• 10 referrals / 4hrs (minimum).
• Converting 55% of 1st-year renewals, 65% of 2nd years, 70% 3rd 0r above.

Requirements:

• Knowledge and Experience.
• Minimum 1 years of experience in outbound sales preferably from the hotel industry.
• Computer literacy.
• Strong verbal and written communication skills.
• Fluent English.
• Networking and relationship building.
• Good interpersonal skills with the ability to communicate with all types of customers.
• Serviced-oriented with an eye for details.
• Good team working skills and ability to work effectively and contribute to a team.
• Good written and verbal communication skills.
• Lateral thinking, Persistent, and Persuasive/Influencing.
• Innovative and Consultative skills.
• Positive, flexible, and Enthusiastic.
• Ability to work to deadlines.