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Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :10
Work Experience :4-6 years
Work location :Mumbai

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions B Configure Workflows in the ServiceNow platform Resolving ad hoc challenges including break fix C Work with release and version upgrades

Technical Experience : A Good understanding of ServiceNow Development Platform including, but not limited to ITSM, Custom Development, ITOM Exposure on complete ITSM and ITIL support process especially in areas of Service Design, Service Transition and Service Operation B Minimum 2 years experience supporting the administration, configuration development of the tool

Professional Attributes : A Excellent written and verbal communication skills B Good analytical skills along with Project management and time-management skills C Strong problem solving skills D Teamwork and team building skills

Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field

Additional Information : Mandatory : Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM / GRC, ITAM

15 years of full time education