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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a: L1 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets

Technical Experience : a: Incident management and usage of ticketing tools b: Advanced Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: Three to five years of experience d: Minimum two year of experience in Service Desk domain supporting global customers

Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster

Educational Qualification : a: Bachelors degree

Additional Information : Flexibility to work on weekends and Indian holidays

15 years of full time education