Job Description

Responsibilities :

- Cold call people using a given phone directory to sell products or solicit donations.

- Answer incoming calls from prospective customers

- Use scripts to provide information about product's features, prices, etc. and present their benefits

- Ask pertinent questions to understand the customer's requirements

- Persuade the customer to buy by demonstrating how our product meet their needs

- Record the customer's personal information accurately in a computer system

- Deal with complaints or doubts to safeguard the company's reputation

- Go the - extra mile- to meet sales quota and facilitate future sales

- Keep records of calls and sales and record useful information

Requirements :

- Proven experience as a telemarketer or similar sales/customer service role

- Proven track record of successfully meeting sales quotas preferably over the phone

- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Excellent communication and presentation skills

- Proficient in English

- Skilled in negotiation and dealing with complaints

- Persistent and results-oriented

- Graduate or Postgraduate